Authentication Center Details

The Triumph Dispute Team
Both parties of the Dispute case can elect to have their dispute arbitrated by the Dispute Team. The role of the Dispute Team extends to making all actions necessary, to resolve the case in an impartial and evidential manner. You acknowledge that the verdict of the Dispute Team is final, binding, and irreversible.

How do I complete MSI to verify my identity?
You can become BidChip Verified by submitting a valid government-issued ID card, key code verification and 2 recent utility bills or bank statements or 1 of each.

What if the details on my account do not match the name on my ID or documentation?
The details registered on your BidChip account must match the name on your documentation. You will be asked to confirm your details during the verification process before submitting them for review.

What happens if I’m not able to pass MSI?
If you are unable to become BidChip Verified, BidChip may place an account limitation or suspend your account as a security measure.
Falsifying your identity is a crime. BidChip may report users that provide false documentation.

ID Verification
Sellers are encouraged to verify their identity to market themselves to potential Buyers as trusted members of our BidChip community. Users that verify their identity also benefit by receiving faster processing of their payments and faster resolution of account issues and disputes.
Verification may be completed by users at any time, but BidChip may also request users to verify their identity to uphold our User Agreement.
To become BidChip Verified, we require you to provide:

• Proof of identity by submitting a Government-issued photo ID.
• Key code verification by submitting a photo of you holding a unique code (that you will be provided) and your ID side-by-side.
• Proof of address by submitting two different copies of a recent utility bill, such as an electric, gas, water or phone bill, or a recent bank statement.

To verify your identity, complete the following steps:

Step 1 – Proof of identity

• Confirm your account details are up to date (Go to My Account > Profile > Account Details).
• Click the Verify my Identity link from your Account Details page.
• Confirm your name and date of birth and upload a color scan of your current government-issued photo ID as proof of identity (see accepted IDs below).
• Enter the ID type, the name on the ID, ID number, and expiration date, and press Save and Continue.

Step 2 – Key code Verification

• you will be provided with a unique key code that you will need to write on a piece of paper or you may print it.
• If you are writing the code, ensure you write “Key code Verification for BidChip.com:” then the unique code.
• Take a photo of you holding the unique key code and your ID side-by-side as shown in the example.
• Ensure that you include your face and that your key code and ID are clearly visible.
• Upload the photo, then press Save and Continue.

Step 3 – Proof of address

• Confirm your address and enter your preferred contact phone number. If you haven’t already set up a Security Phone Number, you will be sent a unique code to verify this number.
• Upload a color scan of two different utility bills or bank statements as proof of residential address (see accepted documentation below).
• Fill in the institution’s name, documentation type, and the date it was issued.
• Complete. Submit for Review to have our Verification team review your request.

The BidChip Verification Team will review your request. This can take up to 2-3 business days and you will be notified when the review process is complete.

Proof of identity requirements:
We require a color scanned image or digital photo of acceptable government-issued photo identification.
Acceptable forms of Identification:

• Passport
• Driver’s License
• National ID card

Additional requirements:

• High quality color scans image or digital photos.
• Image dimensions must be 500 x 300 pixels minimum.
• Must be currently valid (not expired).
• Must include photo, signature, name, and date of birth.
• Must not be handwritten.
• Do not crop, adjust colors, or alter the image in any way.
• Must be in English or of English character set (such as Spanish, Portuguese, French, Italian or Romanian).
• Name on ID must match the name entered in the Verification Centre.
• ID number must match the ID number entered in the Verification Centre.

If you have any questions or concerns with these requirements, you can contact our customer support team at support@bidchip.com