Money Back Guarantee Details

Most sellers work with BidChip to quickly resolve issues. We work with sellers to ensure that buyers either get the item they paid for, or get a refund.

What’s covered Most transactions on BidChip.com are covered by the BidChip Money Back Guarantee. Covered Purchases are covered by the BidChip Money Back Guarantee when all of the following are true:

1. An item isn’t received.
2. It isn’t as described in the listing
3. A buyer reports that they didn’t receive an item or requests a return within the BidChip Money Back Guarantee timelines.
4. 4. The buyer made the purchase on BidChip.com via checkout or a BidChip invoice with one of the following payment methods “Wire BidChip my account”.
5. The item was paid for in a single payment.
6. 6. If the listing was a live auction by an auction house seller.

The purchase is covered as long as the buyer provides a copy of the BidChip invoice and proof of payment.

Not covered:

1. Buyer’s remorse or any reason other than::
2. Not receiving an item.
3. Or receiving an item that isn’t as described in the listing.
4. Items damaged during pick-up or shipping or not delivered when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight). Duplicate claims through other resolution methods. Items shipped to another address after original delivery.

When a buyer doesn’t receive an item:

If a buyer doesn’t receive an item, the buyer needs to report that they didn’t receive the item by creating a ticket on the BidChip site from the BidChip support tab (appears on all/ most of the pages). Once the ticket created we step in and help. We review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer’s address. We require proof of payment to confirm payment and we will provide all delivery information if available or any reason for delay. If we determine that the item wasn’t successfully delivered, we refund the full cost of the item and original shipping to BidChip My account. The seller is required to reimburse us the amount. Learn more about reimbursements. See delay time for shipping.

When an item doesn’t match the listing description

All items pass through the BidChip review in the BidChip warehouse. We review the component; check that the item is matching the listing and that the quantity is matched. BidChip ships the item only after reviewing. It is very rare that an item will not match the listing since BidChip is the first filter to the buyer. If a buyer receives an item that doesn’t match the listing description, the buyer needs to create a ticket via the resolution center (BidChip Site) and explain the issue with the particular component. In case the part doesn’t match the listing description, BidChip will contact the seller. The seller should address the buyer’s concern and offer a solution such as accepting a return, offering a replacement, or refund. If the seller asks BidChip to step in and help, BidChip will ask the buyer to ship the component back to BidChip for a second review and compare the:

Item description

The first BidChip review includes all pictures and videos of the item packaging, etc.
Received item

Any other information about the item that the buyer and seller provide. If we can’t determine that the item matches the listing description or if the seller has already offered a return, we may ask the buyer to return the item to the seller.

When an item is returned to the seller

• The buyer must return the item in the same condition in which it was received
• The seller is required to accept the return at the same location specified in his profile.
• The cost of return shipping is the seller’s responsibility. For the return of items with a total cost of $750 or more, we require signature confirmation.
• The seller pays for any customs charges for the returned items.

BidChip generates a return shipping label. We add the cost of the BidChip-generated label to the seller’s BidChip My account. After confirming that the item was returned to the seller, we refund the full cost of the item and original shipping via BidChip My account. We require the seller to reimburse us the amount paid. When the buyer arranges shipping or picks up the item, we may not refund the cost of original shipping or pickup. Find out more about reimbursements.

When an item isn’t returned to the seller In some instances, we may not require that an item be returned to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example, if:

• The seller chooses not to accept a return request or provide a return shipping label.
• The item location was misrepresented.
• It’s hazardous to ship back the item.

Alternatively, with the buyer’s consent, we may give a partial refund to cover the differences between how the item was described in the listing and the actual item the buyer received. When given a partial refund, the buyer isn’t asked to return the item to the seller. We may require the seller to reimburse us for a partial refund.

Counterfeit items – If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such instances, we refund the buyer the full cost of the item and original shipping, and the seller reimburses us the refund amount. The seller may not sell the item on BidChip or elsewhere. Buyer has 14 days from shipping item to reporting as the counterfeit item and take advantage of the money-back guarantee. Once the 14 days pass, BidChip cannot provide a money-back guarantee, refund, or return.

Money-Back Guarantee timelines: Item not received

• A buyer can report on BidChipsite that they didn’t receive an item once the item’s latest estimated delivery date has passed, and for 10 days after the latest estimated delivery date.
• BidChip has 3 business days from the report to respond to the buyer or offer a solution.
• If the buyer doesn’t ask BidChip to step in and help within 10 days from paying the item that they didn’t receive an item, the request closes automatically.

Item not as described

• A buyer must request a return no later than 10 days after the actual Payment.
• The seller has 3 business days from the request to respond to the BidChip or offer a solution. If the seller does not respond or offer a solution, the buyer can ask us to resolve the issue.
• The buyer must ship the item back to BidChip within 5 business days from when the buyer starts the return. If a seller offered a replacement and the buyer has not shipped the original item back within 10 days of the buyer starting the return, we charge the buyer for the replacement.
• If the seller offers a refund and doesn’t issue it within 3 business days of the item’s delivery to BidChip, the buyer can ask BidChip to step in and help for a period of 10 business days after the refund deadline has passed.
• If the seller offers a replacement and doesn’t ship the replacement within 5 business days of the buyer starting the return, the buyer can ask BidChip to step in and help for a period of 5 business days after the replacement deadline has passed, or the day the original item was returned to BidChip, whichever is later.
• If the buyer doesn’t ask BidChip to step in and help within 14 days of starting a request for a return (or the timelines described if a refund or replacement isn’t received), the request closes automatically.

Latest estimated delivery date

When we have no information about the actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from the payment date for transactions between a buyer and seller in the same country, and 10 days from the payment date for buyers and sellers in different countries.
Extended timelines for BidChip Money Back Guarantee coverage: In some limited situations, we may extend the period of time in which a buyer is eligible for the BidChip Money Back Guarantee. This extra time allows us to take into consideration the buyer’s location, the shipping service used, a seller’s extended return window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labor strike, or governmental act, or other circumstances such as fraud. In most instances, when we extend timelines for BidChip Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such an extended timeline, we notify sellers with an announcement on BidChip.com.
Appeals: Buyers and sellers have an opportunity within 5 days from the day we make a decision about a transaction issue to appeal our decision by providing appropriate documentation. We have the right to seek reimbursement from the seller if a buyer successfully appeals.
Refunds to buyers: We refund buyers via BidChipMy Account. If a buyer doesn’t have a BidChip My Account, we ask the buyer to create one with their BidChip registered email address to claim their refund. In the unlikely event, we’re unable to send refunds to a BidChip My Account, we may provide refunds by coupons redeemable for purchases on BidChip.
Seller funds, reimbursements, and fees Seller funds: After a buyer reports that they didn’t receive an item or requests a return, or when a buyer asks us to step in and help, a seller’s funds may be set aside by BidChip, as outlined in the BidChip User Agreement.
Reimbursements: If a seller is required to reimburse the buyer or BidChip, the reimbursement amount is removed from the seller’s BidChip My account, placed on the seller’s invoice, and/or charged to the seller’s payment method on file. The seller is required to have a valid payment method on file. The cost of return shipping for an item that is not as described is the seller’s responsibility and if a BidChip-generated return shipping label is used for the return, the return shipping label cost is placed on the seller’s invoice. You can find further details about reimbursements in our User Agreement.
Seller fees: If a seller issues a buyer a full refund before we’re asked to step in and help, we credit the seller’s final value fee. Insertion fees and other BidChip fees aren’t refunded.

Using other programs to address a concern

Buyers can’t use more than one resolution method to get a refund. After selecting a resolution process (BidChip Money Back Guarantee, BidChip My account PayPal Purchase Protection, or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue. If a buyer files a chargeback, any requests opened through the BidChip Money Back Guarantee for the same transaction are immediately closed. If a buyer files a PayPal Purchase Protection dispute, the buyer can’t open a BidChip Money Back Guarantee request for the same transaction. If a seller loses a chargeback after they reimburse BidChip or the buyer, they may appeal the BidChip decision by providing evidence of the lost chargeback.

Fraudulent claims

Fraudulent claims may include:

• A buyer opening excessive requests
• A buyer colluding with a seller to undeclared an item’s value for customs
• A buyer filing a chargeback after knowingly receiving a refund

Buyers who file fraudulent claims are subject to consequences outlined in the Abusing BidChip section of the User Agreement. In addition, we reserve the right to indefinitely suspend the buyer’s coverage under the BidChip Money Back Guarantee.

Other terms

• Buyers and sellers permit us to make final decisions about all cases, including appeals.
• We may provide buyers and sellers with access to each other’s names, user IDs, contact information, and other information relating to a request.
• When a buyer and seller don’t speak the same language, we may assist with communication until the issue is resolved.
• The BidChip Money-Back Guarantee is not a product warranty
• In some situations, we may open and decide on a request on behalf of the buyer. This includes situations in which a seller is suspended for fraudulent activity
• For items shipped through the Global Shipping Program, the program’s terms and conditions for buyers describe how members are protected by the BidChip Money Back Guarantee.
• We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement.